Return and Refund Policy
Last updated October 29, 2026
Fluxridge Carry is the online store operated by FLUXRIDGE ELECTRONICS LLC. We accept returns and exchanges for defective and nondefective products, including changes of mind, as described below. This policy does not restrict mandatory rights under applicable law.
Return window
Request your return or exchange within 14 business days after delivery. The first business day after delivery is day one. Business days mean Monday through Friday, excluding United States federal holidays. A request sent within the window is timely even if we read it later. For items delivered separately, each item's window starts after that item arrives.
Starting a return
Email support@fluxridgecarry.com with your order number, checkout email, the items concerned, and whether you prefer a refund or exchange. If the order number is unavailable, provide other details that help locate the purchase. A reason is optional for a change of mind. Photos may help us understand damage or an incorrect item, but we will assist if you cannot provide them. You may also call +1 737-394-7020; email is preferred for written instructions.
We provide a prepaid return label or another return method at our expense. Contact us before mailing the parcel so we can arrange payment and identify it. Send the items within 14 calendar days after receiving our label or instructions. A delay caused by our instructions or label will not count against you. An account is not required to request help.
Return address
FLUXRIDGE ELECTRONICS LLC, Fluxridge Carry Returns, 901 Mammouth Cave St, Cave City, KY 42127, United States. This is also our company address and shipping origin. Please obtain instructions by email before sending a parcel. The address is not offered as a walk in shop or customer collection point.
Return condition
For a change of mind, return the item in the condition received, including supplied parts and accessories. You may open and reasonably inspect it. Original packaging is helpful but is not mandatory if suitable alternative packaging protects the goods. We do not impose a blanket unopened packaging requirement. Damage from misuse after delivery may fall outside this voluntary return offer, without removing rights for defects or an inaccurate description. We explain any disputed condition issue and the supporting facts before proposing a resolution.
Costs paid by us
We cover all necessary return and exchange costs, including return shipping, any pickup we arrange, and shipping the replacement to you. We charge no restocking, return handling, refund administration, or exchange processing fees. If you have already paid reasonable necessary return postage, email proof of payment for reimbursement. We do not deduct return postage or retrospectively charge the original free delivery.
Damaged incorrect or defective goods
Contact us promptly with the order details and a description of the problem. We investigate and arrange an appropriate free replacement, exchange, or refund. We remain your contact for shipment problems and do not require you to recover money from the carrier before we help. The ordinary return window does not remove applicable rights for a defect discovered later.
Refund timing
We issue your refund within 3 business days after receiving the returned merchandise. Normal inspection is included in that period; it does not start a second waiting period. We notify you when the refund is issued. If we confirm that no return is needed, we issue the refund within 3 business days after confirmation. Any earlier mandatory refund deadline takes priority.
Refunds go to the original payment method unless you expressly agree to another lawful method. Store credit is not compulsory. Your bank or payment provider may need additional time to display the credit; this does not extend our deadline to issue it. Ask us for the transaction reference if you need help tracing a refund.
A full return receives the amount actually paid for the returned merchandise and applicable sales tax. A partial return receives the corresponding item amount and tax, with discounts allocated as originally applied. Standard delivery is free and is not deducted from the refund.
Exchanges and cancellations
Request an exchange within the same 14 business day window. We confirm stock before arranging it. If a replacement is unavailable, choose an available alternative or refund. Any price difference for a different product is explained and requires your agreement.
Email promptly to cancel before shipment. If dispatch can be stopped, we confirm cancellation and issue a refund within 3 business days. If shipment cannot be stopped, the return process remains available. Refunds for unshipped goods do not depend on returning an item that was never sent. Mandatory cancellation and refund rights remain unaffected.
Contact hours
Email support@fluxridgecarry.com or call +1 737-394-7020. Service hours are Monday through Friday, 9:00 AM to 6:00 PM Central Time, excluding United States federal holidays. Messages outside these hours are handled on the next business day.