Frequently Asked Questions
Who is the seller
FLUXRIDGE ELECTRONICS LLC operates Fluxridge Carry and is your legal seller. Fluxridge Carry is the company's store name.
What do you sell
Our focus is cable organizer pouches, charging accessory organizers, and earphone storage cases. Read the actual listings for measurements, materials, and included components. Photographed devices are not included unless listed.
Where do you deliver
We deliver to the contiguous 48 United States and District of Columbia. Alaska, Hawaii, territories, APO and FPO addresses, and international destinations are outside our delivery area.
What does shipping cost
Standard shipping is free on all products with no minimum order. Applicable sales tax and the final total appear before payment.
How long does delivery take
Expected total delivery is 3 to 5 business days after order confirmation, including processing and transit. Business days exclude weekends and United States federal holidays. Counting starts on the first business day after confirmation.
Where do you ship from
Our company address at 901 Mammouth Cave St, Cave City, KY 42127, United States. Returns use the same address after you obtain instructions by email.
How do I track my order
Check the shipment email for available tracking information. Look in your spam folder if needed. Email support@fluxridgecarry.com with order details if information is missing or unclear.
Can I cancel before shipment
Contact us promptly. If processing can be stopped, we confirm cancellation and refund within 3 business days. If shipment has already occurred, the return procedure remains available. Applicable delay cancellation rights are preserved.
Can I return an item after changing my mind
Yes. Request a return within 14 business days after delivery. You may open and reasonably inspect it. Return supplied parts and use protective packaging. Send it within 14 calendar days after receiving our label or instructions; seller caused delay is excluded.
Who pays return and exchange costs
We pay all necessary costs, including return postage and shipment of an exchange. There is no restocking or return handling fee. Contact us for a prepaid label before mailing the package.
When will I receive my refund
We issue it within 3 business days after receiving the returned goods, including inspection. Your bank or payment provider may need additional time to display the credit. Refunds normally use the original payment method.
What if my item is damaged or incorrect
Contact us with the order details and issue. We investigate and arrange an appropriate free remedy. You do not have to settle a carrier claim before we help. The ordinary return period does not remove mandatory rights.
Are exchanges available
Yes, request within 14 business days after delivery. We confirm stock. If unavailable, choose an available alternative or a refund. Any price difference requires your agreement.
How can I contact you
Email support@fluxridgecarry.com or call +1 737-394-7020. Hours are Monday through Friday, 9:00 AM to 6:00 PM Central Time, excluding United States federal holidays. Messages outside these hours are handled next business day.
How do I manage privacy choices
Read the Privacy Policy and Cookie Policy, use available website controls, or contact us with the subject Privacy Choices. Marketing emails include an unsubscribe option. Necessary order messages may continue.