Shipping policy

Delivery area

We deliver within the contiguous United States: the 48 adjoining states and the District of Columbia. We do not deliver to Alaska, Hawaii, United States territories, APO or FPO addresses, or international destinations. Customers elsewhere may order for an eligible delivery address. There is no nationality requirement.

Free delivery and taxes

Standard shipping is free on every product, with no minimum order or hidden delivery surcharge. Prices are in USD. Applicable sales tax and the final total are displayed before payment. We do not add undisclosed handling or import charges after purchase.

Delivery time

Expected total delivery is 3 to 5 business days after order confirmation, including processing and carrier transit. We do not add a separate undisclosed processing period. Business days are Monday through Friday, excluding United States federal holidays. Confirmation day is day zero; the first business day afterward is day one. Weekend and holiday confirmations start counting on the next business day.

This is an estimated delivery range, not an appointment for a specific hour. We notify you of material known delays and arrange an appropriate solution; we do not extend delivery indefinitely under a general exception.

Dispatch and return location

Orders ship from FLUXRIDGE ELECTRONICS LLC, 901 Mammouth Cave St, Cave City, KY 42127, United States. The same company address receives returns. Contact support@fluxridgecarry.com for a prepaid label and instructions before sending a return. This address is not offered as a public shop or collection point.

Shipment notices and tracking

Order and shipment notices go to your checkout email. We provide the tracking information available for your shipment. A carrier may need time to record the first scan. Separate packages may have separate tracking information; splitting an order does not create an additional delivery charge.

Delays before shipment

If we cannot ship as promised, we promptly notify you, provide a revised date when reasonably known, and offer a choice to agree to the delay or cancel unshipped merchandise for a prompt full refund. If a revised date is unknown, we explain the delay and your cancellation options. Where agreement is legally required, we obtain it rather than treating silence as blanket permission. If we cannot fulfill the order or obtain required agreement, we cancel and promptly refund the unshipped items. We issue cancellation refunds within 3 business days, subject to an earlier legal deadline. We do not substitute materially different merchandise without your agreement.

Missing damaged or misdelivered parcels

Contact us if the delivery estimate has passed, tracking appears incorrect, or the parcel is missing or damaged. We investigate with the carrier and arrange an appropriate replacement or refund. A delivered scan does not alone resolve a genuine nonreceipt claim. You do not have to buy delivery insurance or settle a carrier claim before we assist.

Check address details before checkout and email corrections promptly. Changes may be impossible after dispatch. For failed delivery we discuss redelivery or refund without an undisclosed penalty. Email support@fluxridgecarry.com or call +1 737-394-7020 during our published service hours.